The modern service desk is stuck in a permanent state of chaos. It can take hours or days to remediate even a simple problem because too many tasks rely on manual processes, leading to a surge in unresolved tickets. Meanwhile, the end user experience is gradually deteriorating as their expectations for instant remediation go unfulfilled.
But there are ways to reduce service desk workloads – and it all starts with automation.
In this on-demand webinar, we’ll walk you through how to present a strong business case for service desk automation through a role-play. You’ll:
Jason has more than 25 years' experience in helping global organizations better manage their technology. He’s an ITAM award winner, ISO standards editor and well-respected international IT conference speaker.
Sean has extensive experience in international IT project delivery and served 13 years as Captain in the Irish military. He is widely recognized as a trusted technology advisor and executive solutions architect.