The next iteration of proactive digital experience management: problem hunting

The big struggle for hybrid workers is dealing with IT issues they know they shouldn’t be experiencing. So what if you could fix them once and for all before anyone even realizes they have a problem?

As IT organizations begin to mature their aggregation of digital experience analytics into intelligent experience scores, it’s time to move to phase 2: proactive problem hunting.

In this session, Cameron Fuller, Director for Automation Solutions at Catapult Systems, will do a deep dive into how to move beyond the realms of Digital Experience Monitoring to proactively troubleshoot and resolve the IT issues most impacting your employees, whether they’re in the office or at home.

Cameron will be exploring:

  • What data you need to be monitoring for in order to conduct problem hunting
  • How to turn insights into actionable business intelligence for root-cause analysis
  • What automated capabilities you need to resolve issues at enterprise scale, once and forever

Speakers

Amy Collins
Amy Collins
VP of Product Marketing, 1E
Cameron Fuller
Cameron Fuller
Solutions Director, Catapult Systems

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