According to Gartner, by 2025, 70% of digital business initiatives will require I&O leaders to report on the business metrics from digital experience, up from less than 15% today.

Workplace technology is more distributed and dynamic that even before, leading to a visibility gap in IT. DEM solutions provide an holistic view of a user’s digital experience, including remote workers, and help IT align technology KPIs to business metrics, such as revenue, churn and NPS.

Download the Gartner Market Guide for Digital Experience Monitoring to learn about:

  • How the DEM market has evolved to help IT manage and improve digital experiences
  • How to achieve business outcomes using your DEM solution
  • The representative vendors in the space and key use cases

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Gartner Market Guide for Digital Experience Monitoring,Federico De Silva, Charley Rich, Josh Chessman,25th August 2020. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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