According to Gartner, by 2025, 70% of digital business initiatives will require I&O leaders to report on the business metrics from digital experience, up from less than 15% today.
Workplace technology is more distributed and dynamic that even before, leading to a visibility gap in IT. DEM solutions provide an holistic view of a user’s digital experience, including remote workers, and help IT align technology KPIs to business metrics, such as revenue, churn and NPS.
Download the Gartner Market Guide for Digital Experience Monitoring to learn about: