As digital transformation grows, so does the role of IT. Businesses are looking to IT Service Management as a business enabler allowing users to drive innovation and focus on productivity rather than IT downtime. However, businesses are facing an immediate and increasing challenge:
Demands on IT are increasing by 20% YoY, yet IT teams are struggling to keep up. A lack of automation can cause a 46% increase on time to resolution.
IT Service Desk agents are under far greater scrutiny and pressure to meet performance metrics, with 82% believing IT will become more challenging.
Automation is a top priority with 86% of companies feeling greater automation is required to handle the increasing number of tasks being generated.
Consumer-like experiences are the new norm including employee expectations whilst on the move. With 77% of employees working remotely at least once a week visibility and control anytime, anywhere is essential.
This webinar will discuss how 1E builds endpoint automation directly into ServiceNow ITSM, allowing helpdesk engineers reach directly into end user devices and servers to pull data back and effect change in real-time, efficiently resolving incidents faster and with ease. Learn how augmenting ServiceNow ITSM with 1E increases Service Desk capacity and improves the end-user experience.
