As digital transformation grows, so does the role of IT. Businesses are looking to IT Service Management as a business enabler allowing users to drive innovation and focus on productivity rather than IT downtime. However, businesses are facing an immediate and increasing challenge:
This webinar will discuss how 1E builds endpoint automation directly into ServiceNow ITSM, allowing helpdesk engineers reach directly into end user devices and servers to pull data back and effect change in real-time, efficiently resolving incidents faster and with ease. Learn how augmenting ServiceNow ITSM with 1E increases Service Desk capacity and improves the end-user experience.